Emotional Intelligence & Conflict Management
See all Modules- How to build emotional intelligence as a Leader
- Building recognition and regulation skills to lead effectively
- The five conflict styles and how to manage them
- Assessing the value of conflict in innovation and creativity
- Creating a framework to manage conflict
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Additional Modules
Building Your Business Plan
- Creating a sustainable business plan
- Managing and growing your database
- Generate leads and new clients to maximise your market
Effective Communication & Impact
- Communication skills
- Importance of non-verbal and verbal communication
- Effective communication in a business setting
- Attitude and impact
Effective Client Visits
- Creating confidence in client visits
- Improve/maintain success rates
- Client retention strategy
- Client account strategy
Effective Candidate Generation & Management
- Post offer management of candidates
- Candidate generating
- Headhunting new candidates
- Candidate networking skills
- Referrals and references
- Effective questioning techniques